Hotels & hospitality
Every stay, measured from the kerb to check-out.
Guests remember the wait at the desk and the state of the bathroom more than the lobby design. The template follows a full stay and scores each stage.
What gets checked
6 stages · 70 questions · 3 scenarios
- Arrival
- Door greeting, luggage help, lobby condition
- Check-in
- Time to key, use of name, facilities explained
- Room
- Ready on arrival, bathroom standard, everything working
- Dining
- Seating time, order accuracy, allergen handling
- Facilities
- Pool supervision, gym equipment, towels
- Check-out
- Bill accuracy, thanks, onward transport
Scenarios in the template
Overnight stay
A full stay from arrival to check-out, with one room-service order.
Restaurant visit
Dinner without a booking at a peak time.
Service recovery
Report a small fault in the room and time the fix.
What you get back
Scores by property and stage, compared against your brand standards, with photographs of every room fault.
The client dashboard, shown here with the shopping malls program.
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