Banking & finance
Check conduct and compliance in the branch, not just the policy.
Regulators expect identity checks, fair explanations of fees and suitable advice. The template tests each one and keeps the evidence behind every score.
What gets checked
5 stages · 48 questions · 3 scenarios
- Arrival
- Opening hours, queue system, branch condition
- Waiting
- Wait time, seating, being kept informed
- Advice
- Identity verified, fees explained, suitability
- Self-service
- ATM working, machine clean, help available
- Complaints
- Acknowledged, reference given, timeframe stated
- Close
- Next steps explained, thanks
Scenarios in the template
Account opening
Ask about opening a current account and the fees involved.
Product enquiry
Ask for advice on a savings or card product.
Complaint
Raise a disputed charge and follow it through.
What you get back
Branch scores with every fatal compliance item listed, with the evidence behind each one.
The client dashboard, shown here with the shopping malls program.
Other industries