Restaurants & cafés
Consistency across every branch and every shift.
The same order should arrive the same way at every branch. The template checks speed, accuracy and hygiene, including allergen information.
What gets checked
5 stages · 44 questions · 3 scenarios
- Arrival
- Greeting, entrance, table offered
- Ordering
- Menu explained, allergens, upsell
- Food
- Order correct, temperature, time to serve
- Hygiene
- Tables cleared, washrooms, staff attire
- Payment
- Bill correct, payment speed, thanks
- Delivery
- Packaging, accuracy, time to door
Scenarios in the template
Dine in
A two-course meal at a peak time.
Takeaway
Order at the counter and time the wait.
Delivery
Order through the app and check what arrives.
What you get back
Branch and shift comparisons, with hygiene failures escalated the day they are found.
The client dashboard, shown here with the shopping malls program.
Other industries